Novo Farina is actively monitoring the COVID-19 pandemic and its impact to our employees, suppliers and customers. At Novo Farina the wellbeing of our employees and customers is always our top priority.
From today (18/03/2020) there will be significantly reduced staffing in the office between the hours of 9.00am-4.30pm Monday-Friday, and any online orders placed will now be shipped within 3-5 working days.
From today we are also implementing home working operations for key central departments such as Customer Services, Sales and Finance; all staff working from home will be available on email and mobile within our normal working hours. If we have any meetings planned or you would like to arrange a meeting, we are trying to do these via Microsoft Teams. This is a simple and friendly way of chatting, it is free and only requires a browser and internet connection.
Our production facility remains fully operational. Our staff are aware of the situation and our hygiene is being maintained at our highest level.
We are currently living through unprecedented times and have taken these additional measures to not only protect our employees but to allow us to protect our business in this rapidly changing set of circumstances. If you have open orders, there is no need to contact us to confirm, we will contact you in the event of any disruption.
We thank you for your cooperation as we continue to work together and look forward to a return to normal as soon as possible.
Team Novo Farina.